Bonfire Stories captures short, guided video feedback from your residents at every lifecycle moment — move-in, six-month, pre-renewal, maintenance, move-out — then turns it into themes, sentiment, and renewal-risk insight you can actually act on.
Built so the resident-facing experience is effortless and the operator-facing one is unmissable.
Pick a campaign — move-in, six-month, pre-renewal, maintenance, move-out — and bulk-send to your roster. Personal SMS or email, no login required for the resident.
One tap opens the camera in their browser. They speak; we capture, transcribe, and analyse. Average completion is under two minutes from tap to upload.
On approval we send the resident a digital gift card via Tremendous, and surface themes, sentiment, and renewal-risk signals to your team — by property, by campaign, by cohort.
One product covers the full lifecycle: outreach, recording, moderation, reward, and analysis.
No app downloads, no passwords. We mint a one-time link, deliver via Twilio SMS or SendGrid email, and track delivery state per recipient.
Each video is transcribed and analysed for themes, sentiment, and renewal-risk signals. Roll up by property, campaign, or cohort.
Pre-built moments — move-in, six-month, pre-renewal, maintenance, move-out — with editable copy and per-property scoping.
Every upload is screened for explicit content before it reaches your queue. Anything flagged is quarantined for super-admin review.
Pre-fund a wallet, then we payout digital gift cards via Tremendous on approval. Customers pick the brands their residents love.
Per-property access scopes, audit logs, signed playback URLs, and consent-aware retention. Your operators see only what they should.
The product adapts its vocabulary — residents vs guests vs patients vs customers — without forking the underlying workflow.
Residents, properties, lease lifecycle. Built first for the multifamily ops playbook — and still our deepest fit.
Guests, hotels, restaurants. Capture stay-end stories and post-event feedback while it's fresh.
Patients, clinics. Consent-aware capture for follow-up and outcomes feedback, with stricter retention defaults.
Customers, stores. Post-purchase video reviews that don't require an Instagram following or a paid creator.
“The first survey tool our residents actually finish — because it isn’t a survey. We get richer feedback in 60 seconds of video than from a 20-question form.”
Operations Director · multifamily portfolio (early access)
A 14-day trial with three free stories so you can see the AI output before paying. After that, a flat per-property monthly fee plus a pre-funded reward wallet you control.
14 days · 3 stories
Per property / month
Per property / month
Three free stories on us. You’ll know within an afternoon whether the AI insight is worth paying for.